Shipping and Payment

Culinaris Kitchen Accessories strives to ship the ordered goods as quickly as possible. If items are not in stock and this causes a delay in delivery, you will receive immediate notification from us. The pickup of orders by our shipping partner DHL takes place on weekdays around 2:00 PM and on Saturdays around 11:00 AM. Shipping costs depend on the shopping cart total, the selected payment method, and the provided delivery address. If your order has to be split into several parcels due to weight overruns, the shipping costs may be recalculated. The shipping options and associated costs will be displayed to you after entering your address during the checkout process.

Delivery Times

The standard delivery time is 2-4 business days within Germany.

For some special products, delivery times may be extended due to additional services. You can inquire about the exact delivery times for these products at lager@culinaris.eu.

The indicated delivery times apply for shipments within Germany. Information on deliveries to other countries can be found at the following Link.

If you order multiple items with different delivery times, we will ship the goods (unless otherwise agreed) in a single shipment. In this case, the overall delivery time for your order is the longest delivery time among the items ordered.

The delivery period begins on the day after receipt of payment for prepayment, and on the day after the conclusion of the contract for other payment methods. If the last day of the period falls on a Saturday, Sunday, or a public holiday recognized at the delivery location, the next working day replaces that day.

Tax-Free Shopping (Exemption from VAT - 19%, - 7% for books and food)

• Business customers with billing address outside Germany but within the European Union (EU) with VAT ID number (Tax area: Business customers EU with VAT ID)
• Private and business customers with billing and shipping addresses outside the European Union (EU) (Tax area: non-EU country)
• The tax area depends on the provided delivery address. Please select in the shopping cart between EU country, non-EU country, or EU business customers outside Germany with VAT ID.

For prepayment, please use the following bank details:

• Recipient: Culinaris Kitchen Accessories
• Bank: Deutsche Bank Leipzig
• IBAN: DE66 8607 0024 0455 0125 00
• BIC: DEUTDEDBLEG

Shipping within Germany

For payments by credit card, PayPal, Klarna, direct transfer, or prepayment, the flat shipping rate is €5.99.

Express shipping is possible within Germany. For orders with a cart value of €50.00 or more, the express shipping costs €35.00. For orders up to €49.99, the cost is €25.00. Your ordered products will arrive on weekdays within 48 hours. If this service is not possible, the difference to standard shipping will be refunded. Please note that this service is exclusively available for credit card and PayPal customers.

Please ensure that you have selected "EU country" as your tax area if your billing address is in Germany.

In-store pickup: Free & flexible shipping! Choose your desired products conveniently from home and have them delivered free of charge to one of our stores. Benefit from our store opening hours and take advantage of the expert advice of our staff. We are happy to assist you. Delivery of goods to our stores only occurs after payment has been received. Please provide your phone number during the checkout process so we can notify you when the goods arrive at the store. If ordering from outside Germany, please specify the store address as the delivery address for the in-store pickup option. You can find the addresses and opening hours of our stores here.

Parcel shipment within Germany: For small parts and spare parts (excluding fragile items), we offer shipping via large letter within Germany for €3.99. Please note the permissible product dimensions for all ordered items: maximum L 35 x W 25 x H 2 cm, weight of 500 grams, and a maximum value of €20. If these limits are exceeded, additional postage costs for parcel shipping will be charged.

Shipping outside of Germany

France, Italy, Austria

• up to €199.99 - €14.95
• from €200.00 - €10.95

Norway, Faroe Islands, Albania

• up to €199.99 - €39.95
• from €200.00 - €34.95
• from €400.00 - €24.95
• from €700.00 - €19.95

Japan, Canada, United States, Australia

• up to €599.99 - €94.95
• from €600.00 - €84.95

Turkey, Gibraltar, Iceland, Croatia, Ukraine, Bosnia and Herzegovina, North Macedonia

• €64.95

Other European Countries

e.g., Belgium, Denmark, Estonia, Finland, Greece, Ireland, Canary Islands, Latvia, Lithuania, Luxembourg, Monaco, Malta, Netherlands, Sweden, Spain, Czech Republic, Hungary, Poland, Portugal, Slovakia, Slovenia, Cyprus...

• up to €499.99 - €24.95
• from €500.00 - €14.95

Other Non-European Countries

e.g., Afghanistan, Egypt, Algeria, Argentina, Bahamas, Bangladesh, Barbados, Bolivia, Brazil, British Virgin Islands, Chile, China, Taiwan, Dominica, Ecuador, Hong Kong, India, Indonesia, Iraq, Iran, Israel, Jamaica, Jordan, Kenya, Colombia, Congo, Korea, Cuba, Lebanon, Maldives, New Zealand, Pakistan, Paraguay, Peru, Saudi Arabia, Singapore, South Africa, Syria, Thailand, Tunisia, Venezuela, United Arab Emirates, Vietnam, People's Republic of China...

• up to €999.99 - €120.00
• from €1000.00 - €100.00

Express Shipping Outside Germany

Belgium, Luxembourg, Netherlands
Express shipping for Belgium, Luxembourg, and the Netherlands. Your ordered products will arrive on weekdays within 48 hours. Express shipping is possible for packages up to 5 kg. If this service is not available, your order will automatically be switched to standard shipping and the difference in cost will be refunded. Please note that express shipping does not include Saturday delivery or pickup. For prepayment orders, your package will be shipped on the day the payment is received.

• €45.00

• €49.00

Parcel Shipping Europe: For small parts and spare parts (excluding fragile items), we offer shipping via large letter within Europe for €9.95. Please note the maximum dimensions for all ordered products are max. L 35.3 x W 25 x H 10 cm, with a weight of up to 1000 grams and a maximum value of €25. If these limits are exceeded, additional postage costs for parcel shipping will be charged.

Parcel shipping outside Europe: For e.g. small parts and spare parts (excluding fragile goods) we offer shipping by large letter outside Europe for €14.95. Please note the permitted product dimensions of all ordered products of max. L 35.3 x W 25 x H 10 cm, a weight of 1000 grams and a maximum goods value of €25. If these specifications are exceeded, the postage costs for parcel shipping will be invoiced.